Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate IV who will resolve complex issues for members or providers.

Key Responsibilities

• Assess and research customer service needs, initiating corrective actions as needed
• Provide guidance on complex member or provider issues to resolve inquiries or requests
• Collaborate with training teams to develop training materials and ensure adherence to policies

Required Qualifications

• High School diploma or GED required
• 4+ years of related experience required
• Vocational or technical education may be required in addition to work experience
• Continuous learning education preferred
• Experience in a high-paced contact center environment is beneficial