Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities:

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding various payment inquiries
• Ensure adherence to established call procedures and customer service standards
• Provide accurate information and solutions to customer inquiries in a professional manner

Required Qualifications:

• Familiarity with banking products, payment systems, and financial transactions
• Experience in financial services or call center operations is a plus
• Ability to follow structured processes and maintain high accuracy levels
• Strong ability to communicate effectively with clients
• Ability to work under supervision and follow established guidelines