Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist members with inquiries related to medical claims and benefits.

Key Responsibilities

• Answer inbound calls from members regarding medical claims, benefits, eligibility, and prior authorization
• Handle an average of 40+ calls daily while managing multiple applications on various screens
• Resolve customer complaints and strive to meet call center metrics while providing accurate information

Required Qualifications

• High School diploma or equivalent
• 2+ years of customer service experience
• Intermediate proficiency in Microsoft Office Suite
• A dedicated workspace with no distractions
• Bilingual in Spanish & English is highly preferred