Customer Care Supervisor

Job Summary

A company is looking for a Supervisor of Customer Care to lead and mentor a remote team of Customer Care Specialists.

Key Responsibilities

• Mentor and support a team of Customer Care Specialists to meet customer and business objectives
• Conduct regular meetings and coaching sessions to enhance team performance and career growth
• Manage day-to-day activities within the Customer Care contact center, ensuring world-class service delivery

Required Qualifications

• 3+ years of leadership experience in a service-oriented environment
• Effective leadership skills in a remote work environment
• Strong behavioral coaching skills
• Understanding of customer service KPIs, metrics, and reporting
• Ability to manage competing priorities in a fast-paced environment