Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I - Part Time.

Key Responsibilities

• Handle inbound calls from providers and members regarding benefits, claims, and eligibility
• Document call notes to ensure accurate record-keeping
• Adhere to customer service metrics and manage call backs and escalations as needed

Required Qualifications

• 0-1 years of related work experience
• Inbound call center experience in the health insurance industry
• High school diploma or GED
• Professional phone voice and etiquette
• Demonstrated proficiency in Microsoft Word, Excel, and Outlook