Customer Service Representative I

Job Summary

A company is looking for a Customer Service Specialist I - Enrollment/Call Queue Support.

Key Responsibilities

• Respond to inbound calls regarding provider enrollment inquiries and application statuses
• Create and maintain accurate call logs and review supporting documents for provider applications
• Schedule appointments and assist with additional tasks as needed

Required Qualifications

• High School degree or GED
• 2 years of customer service experience
• Bachelor's degree with 2 years of relevant experience or 36 months of experience with specific provider types
• Experience in a home health program, community health program, or similar settings
• One year of experience must include provider monitoring or training