Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II for Government Accounts (USA remote).

Key Responsibilities

• Responds to and resolves customer requests via email and phone, including processing orders and addressing inquiries
• Collaborates with other departments and suppliers to find solutions for customer issues
• Follows established service quality standards and processes, ensuring timely follow-up and accuracy

Required Qualifications, Training, and Education

• High School education required; college degree preferred
• Currently holds a Customer Service position or possesses equivalent experience
• Ability to navigate multiple software programs and Microsoft Office
• Demonstrates strong organizational and planning skills
• Ability to learn and apply new information effectively