Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Respond promptly and professionally to incoming telephone calls, chats, and tickets
• Assist with order problems, exchanges, edits, and tracking
• Understand and resolve compliance issues in accordance with policies and procedures

Required Qualifications

• Completed Secondary Education
• Experience working in the insurance industry and customer service related work
• Basic understanding of customer relationship management (CRM) software
• Customer service skills and professionalism
• Good to have tri-lingual abilities in French, Spanish, and English