Michigan Licensed Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide technical support throughout the customer journey.

Key Responsibilities

• Conduct pre-sale technical consultations and participate in Energy Consultation calls
• Join final sales calls to validate bundle compatibility and installation scope
• Provide post-sale support through commissioning, including site assessments and troubleshooting

Required Qualifications

• 8+ years of experience in the electrical or electronic space
• Journeyman-level experience with strong emotional intelligence
• 3+ years as an electrician or experience with electrical components; EV charging equipment experience preferred
• Bachelor's degree in Engineering or related technical field preferred; high school diploma considered