Ohio Licensed Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent for a fully remote position in Ohio.

Key Responsibilities

• Answering phones, emails, and live chat from customers
• Professionally responding to customer inquiries and following up on complex interactions
• Recording details of customer interactions and identifying priority issues for management

Required Qualifications

• 1 year of customer service-related experience (preferred)
• 1 year of call center experience (preferred)
• Basic knowledge of computers, including navigation and typing (required)
• Excellent grammar, punctuation, and spelling (required)