Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to assist customers with complex development environments and support product adoption.

Key Responsibilities

• Serve as the first contact point for customer support requests and drive technical issues to resolution
• Collaborate with various teams to troubleshoot customer issues and enhance overall customer experience
• Maintain communication with clients regarding the status of open requests and adhere to support SLAs

Required Qualifications

• Bachelor's degree in computer science, engineering, or equivalent technical support experience
• 2-3 years of previous technical customer support experience
• Experience with Salesforce and/or DevOps tools (e.g., Git, Jenkins)
• Ability to learn technical concepts quickly and investigate problems effectively
• Must be a US citizen or permanent resident capable of obtaining a US Government Security clearance