Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer.

Key Responsibilities

• Act as the primary touch point for onboarding and supporting client integration to AWS SaaS Service for Identity Verification and Digital ID
• Monitor JIRA ticket queue to resolve client issues related to product integration and performance
• Support Pre-Sales Engineering Team as an advisor for Solution Architecture and design

Required Qualifications

• Junior to Mid Level Coding Experience (JAVA/NodeJS/C#)
• Experience with AWS or other cloud computing platforms
• Experience with JIRA and Confluence
• Experience with CURL, POSTMAN, and API Development Support
• Ideally experience with Biometric Systems and/or Digital Identity Solutions