Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities

• Design and optimize educational resources for customer onboarding and retention
• Recruit and manage a high-performing Customer Success team, ensuring effective resolution of customer inquiries
• Engage with customers to understand their needs and identify upselling opportunities

Qualifications

• Proven experience in a Customer Success Manager role within a B2C SaaS environment
• Experience managing and developing a Customer Success team
• Strong understanding of personal finance and budgeting
• Hands-on experience with Intercom and AI-assisted workflows
• Analytical mindset with the ability to interpret data into actionable strategies