Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Digital Marketing.

Key Responsibilities

• Build and maintain strong relationships with assigned customers, focusing on retention and upsell opportunities
• Develop and execute strategies to drive customer retention and satisfaction
• Identify opportunities for revenue growth through upselling and cross-selling products and services

Required Qualifications

• 3+ years of relevant experience and a Bachelor's degree in business, marketing, or a related field preferred
• Proven experience as a Customer Success Manager or similar role, preferably in a SaaS or technology company
• Demonstrated track record of driving customer retention and revenue growth
• Strong business acumen and understanding of marketing principles
• Experience with Salesforce.com and digital marketing platforms preferred