Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own the health, success, and growth of a customer portfolio, focusing on onboarding, adoption, retention, expansion, and advocacy
• Analyze account health and create data-informed success plans while building relationships with technical and business stakeholders
• Collaborate with various teams to advocate for customer needs and drive internal improvements to customer success processes

Required Qualifications

• 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS organization
• Hands-on technical experience with databases or related fields
• Ability to translate between business goals and technical complexities
• Experience in building or iterating on customer success playbooks and journeys
• Curiosity and proactivity in solving for scale and navigating ambiguity