Remote Medical Assistant – Telemedicine Programs

Job Title: Remote Medical Assistant – Telemedicine Programs
Location: Remote (U.S. Based)
Position Type: Full-Time/Part-Time
Reports To: Clinical Program Manager

About Newave Care

Newave Care is a tech-enabled healthcare provider focused on delivering preventive care and chronic disease management to Medicare patients. We support patients in skilled nursing facilities and at home through telehealth services such as Annual Wellness Visits (AWV), Initial Preventive Physical Exams (IPV), Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Behavioral Health Integration (BHI).

Position Summary

We are hiring a Remote Medical Assistant to support physicians and nurse practitioners in delivering virtual preventive and chronic care services. This role is responsible for preparing patients and documentation ahead of virtual visits, assisting in ongoing care coordination, and ensuring proper program enrollment and follow-up.

Responsibilities
• Pull and review patient information from the EMR (PCC)
• Prepare and organize required documentation for Chronic Care Management and other programs
• Assist and document telephonic or video-based screenings
• Assist with verbal and written consent collection for programs like CCM, RPM, RTM, and BHI
• Communicate with family members or legal guardians for patients with low BIMS scores or POAs
• Coordinate with the clinical team to support care plan follow-up
• Enter and update documentation in the EMR accurately and in a timely manner
• Support physicians during telemedicine visits as needed

Requirements
• Certified Medical Assistant
• Experience using PCC EMR or similar systems
• Familiarity with CMS programs like CCM, RPM, and BHI
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and reliable
• Able to work independently in a fully remote setting

Preferred
• Experience communicating with families or guardians on behalf of patients
• Knowledge of consent workflows for Medicare programs
• Spanish-speaking is a plus

What We Offer
• Competitive pay
• Fully remote position
• Paid training and support from clinical leadership
• Opportunity to be part of a fast-growing care team focused on quality and compliance