Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance the success and satisfaction of strategic and enterprise customers.

Key Responsibilities

• Build and maintain strong relationships with strategic and enterprise clients, understanding their business objectives and providing tailored recommendations
• Act as the internal advocate for customers, collaborating with cross-functional teams to ensure their needs are met
• Identify and implement process improvements to enhance customer experience and drive product adoption

Required Qualifications

• Minimum 5 years of experience as an Enterprise Customer Success Manager, preferably in a white-glove model
• Strong understanding of Learning and Development (L&D), Sales Enablement, or Sales Training
• Proven track record in managing complex customer relationships and delivering exceptional satisfaction
• Ability to provide strategic guidance to customers for achieving their learning goals
• Experience in owning renewal opportunities and driving revenue growth