Call Center Representative

Job Summary

A company is looking for a Call Center Representative.

Key Responsibilities

• Manage inbound and outbound calls, ensuring proper screening, transferring, and resolution of inquiries
• Process, schedule, and authorize orders while maintaining accurate documentation as per department protocols
• Coordinate appointment scheduling and address inquiries from participants and providers, escalating issues as needed

Required Qualifications

• High School Diploma or Equivalency required
• Minimum of one (1) year of experience in a call center environment
• Flexible with work hours
• Experience in organizational tasks