Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist.

Key Responsibilities

• Answer inbound and outbound calls while ensuring timely and accurate documentation of information
• Process orders, verify insurance eligibility, and obtain necessary authorizations for patient equipment
• Educate patients on financial responsibilities and facilitate resolution of customer complaints

Required Qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative, financial, or insurance customer services
• Two years of work-related experience required for senior level, including one year of exact job experience
• Experience with Medicare certified tasks is preferred
• Proficient in using online EMR systems and Microsoft Office