Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their Customer Success team remotely in the United States.

Key Responsibilities

• Manage a defined set of customers to ensure adoption, outcomes, and retention
• Collaborate with customers to define success criteria and create actionable success plans
• Monitor account health, address risks, and identify upsell/cross-sell opportunities

Required Qualifications

• 4-7 years of experience in Customer Success, Account Management, or a client-facing role
• Proven track record managing accounts, preferably in the SaaS or technology industry
• Experience driving adoption and value realization using technology and data
• Ability to balance efficiency with personalization across multiple accounts
• Familiarity with SaaS business models, subscription renewals, and expansion strategies is a plus