Customer Support and Collections Representative

Job Summary

A company is looking for a Customer Support and Collections Representative.

Key Responsibilities

• Make outbound collection calls to borrowers regarding past due accounts and establish payment arrangements
• Serve as the primary point of contact for borrowers, providing assistance with account-related inquiries
• Monitor and respond to inbound communications from clients and borrowers, ensuring timely issue resolution

Required Qualifications

• Minimum of 2 to 3 years of experience in customer service and collections, preferably in financial services
• Ability to perform financial calculations accurately
• Advanced Excel skills for managing borrower data and preparing reports
• Experience in maintaining accurate borrower records and ensuring compliance with loan servicing policies
• Financial background preferred