Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (US, Freelance).

Key Responsibilities

• Triage, answer, and solve incoming customer requests
• Investigate and troubleshoot problems with internal stakeholders
• Enhance customer support quality and manage individual projects

Required Qualifications

• Native-level English proficiency; German is a plus
• At least 2 years of experience in customer support roles in software companies
• Strong drive to learn and solve customer problems
• Passion for online marketing and high-quality design
• Technical knowledge of marketing tools is an advantage