Director of Member Services

Job Summary

A company is looking for a Director of Member Services.

Key Responsibilities

• Lead and develop Member Services leaders while fostering collaboration across teams
• Oversee call center operations, manage escalations, and drive quality assurance improvements
• Champion member experience initiatives and support the implementation of new service offerings

Required Qualifications

• 8+ years of leadership experience in customer service or healthcare services
• 3+ years in a senior management role with oversight of complex service lines
• Proven ability to manage high-volume service environments with distributed teams
• Strong knowledge of call center technologies and quality metrics
• Bachelor's degree in Business, Healthcare Administration, or a related field