Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Enterprise.

Key Responsibilities

• Ensure customer satisfaction and retention within assigned accounts
• Build trusting relationships with client operational leadership and conduct performance review sessions
• Tailor long-term success plans for clients and collaborate with internal teams to enhance customer outcomes

Required Qualifications

• Bachelor's degree preferred
• 5-7 years of professional experience in healthcare revenue cycle service or operations
• Executive-level communication and interpersonal skills
• Strong working knowledge of Salesforce and Gainsight is a plus
• Ability to work independently and as part of a cross-functional team