Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to enhance product adoption and customer retention.

Key Responsibilities

• Own customer onboarding and education, guiding new customers through the process
• Build and maintain strong relationships with customers, acting as a trusted advisor
• Monitor customer health and engagement, deploying strategies to enhance satisfaction and reduce churn

Required Qualifications

• 1-2 years of experience in Customer Success, account management, or customer support, preferably in a SaaS environment
• Strong understanding of customer success principles, including churn reduction and retention strategies
• Experience using a CRM or Customer Success Platform (CSP) like Hubspot or Gainsight
• A Bachelor's degree or equivalent experience is preferred
• Experience with compliance management technology or a basic understanding of compliance principles is a plus