Customer Support Advocate II

Job Summary

A company is looking for a Customer Support Advocate II.

Key Responsibilities

• Manage various communication platforms to respond to customer inquiries and feedback
• Provide training and guidance to Customer Support Advocate I and handle escalated customer issues
• Analyze customer interaction data to identify trends and suggest improvements in service processes

Required Qualifications

• High school diploma or GED
• 40-50 wpm typing speed
• Experience in a reception or call center role
• Familiarity with Microsoft Office applications
• Experience in the homebuilding industry or a related field is a plus