Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist to ensure client success through effective onboarding processes.

Key Responsibilities

• Drive projects with urgency and accountability, ensuring onboarding milestones and deadlines are met
• Develop and communicate project plans, timelines, and deliverables to clients and internal teams
• Act as Project Manager for onboarding projects, aligning business use cases to product solutions

Required Qualifications

• 3 years of experience in managing client projects, handling more than 5 at a time
• 2 years of experience in a SaaS-based company
• BA/BS degree or a combination of related work experience
• Training experience preferred
• Strong organizational skills with the ability to prioritize and adapt to changing priorities