Retail POS Support Analyst

Job Summary

A company is looking for a Retail POS Rapid Response & Troubleshooting Analyst.

Key Responsibilities

• Provide advanced troubleshooting and resolution for retail incidents and manage escalations
• Conduct root cause analysis and facilitate cross-functional resolution to prevent issues
• Validate critical retail operations post-production changes to ensure operational readiness

Required Qualifications

• 4+ years in level 2+ operational support roles within retail environments
• Hands-on experience with Point of Sale (POS) systems, hardware, and network infrastructure
• Experience with retail-specific applications and hardware troubleshooting
• Proven ability to drive incident resolution and participate in Technical Bridges
• Strong understanding of IT best practices and SLAs in a fast-paced environment