Tier 1 Customer Service Representative

Job Summary

A company is looking for a Computer Operator/Tier 1 Customer Service Representative.

Key Responsibilities

• Provide Tier 1 service desk support for customer inquiries related to insurance issuers and marketplace applications
• Log user inquiries and triage them to appropriate internal groups or Tier 2 support as needed
• Respond to IT inquiries, provide account access support, and ensure accurate documentation of customer interactions

Required Qualifications

• GED or higher
• Must be available to work nights, holidays, and weekends
• Receptive to training for service desk operational processes
• Must have lived in the United States for at least three of the last five years
• Must be able to obtain and maintain a public trust clearance