Customer Care Specialist II

Job Summary

A company is looking for a Customer Care Specialist II.

Key Responsibilities

• Receive and respond to customer requests via inbound calls and support ticketing systems
• Provide Tier 1 support and troubleshoot standard and recurring issues with customer configurations and software
• Document customer inquiries and follow up to ensure satisfactory resolution and high customer satisfaction levels

Required Qualifications

• High School Diploma/GED and 3 years' experience in a related field, or equivalent experience
• Strong technical skills in Microsoft Office, Salesforce.com, or similar CRM and contact center software
• Automotive industry software support experience is preferred
• Contact Center Operations experience is preferred
• Must clear a pre-employment drug test