Customer Experience Trainer

Job Summary

A company is looking for a Customer Experience Trainer to enhance the customer journey through effective training programs.

Key Responsibilities

• Design and deliver engaging training programs for Customer Success and Sales Specialists
• Facilitate learning experiences throughout the employee lifecycle, focusing on onboarding and professional growth
• Collaborate with cross-functional teams to leverage customer insights and drive enhancements across the customer journey

Required Qualifications

• 3+ years in sales/retention with a proven track record of exceeding KPIs
• 2+ years of training experience in Sales/Retention contact centers, including remote delivery
• Experience in instructional design and LMS platforms is preferred
• Demonstrated ability to analyze trends and uncover opportunities
• Proven success in boosting results through training and coaching