Customer Experience Leader

Job Summary

A company is looking for a Head of Customer Experience.

Key Responsibilities:

• Lead the post-sales experience, ensuring clients receive premium service
• Develop scalable systems for the customer journey and drive revenue growth
• Collaborate with cross-functional teams to integrate customer feedback and improve satisfaction

Required Qualifications:

• Bachelor's degree preferred; equivalent professional experience considered
• 5+ years of experience in enterprise SaaS account management and customer success
• Proven experience in building and leading high-performing teams
• Strategic thinker with strong analytical skills
• Ability to adapt quickly in a fast-paced environment