Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to enhance customer interactions and optimize support processes.

Key Responsibilities

• Monitor conversations to create a response library for efficient customer support
• Collaborate with various teams to strategize on optimizing customer contacts and building standard operating procedures
• Identify trends in customer inquiries and propose solutions to reduce contacts

Required Qualifications

• 3+ years of previous Contact Center experience
• Previous Quality Analyst experience preferred
• High school diploma/GED or equivalent
• In-depth understanding of Microsoft Office Excel and Google platform (Drive)
• Knowledge of Customer Care communication systems