Data and Customer Experience Manager

Job Summary

A company is looking for a Manager, Data & CX Operations.

Key Responsibilities

• Partner with the Director to optimize the customer lifecycle journey and architect scalable workflows
• Own the design and delivery of reporting and analytics to inform customer retention and expansion strategies
• Serve as a subject matter expert on CX technologies and lead their optimization and integration with other systems

Required Qualifications

• 6+ years of experience in Customer Experience, Operations, or Strategy roles
• Bachelor's degree in Business, Operations, Marketing, or related field (Master's preferred)
• Experience in large-scale SaaS customer operations environments
• Deep expertise in CX systems such as Salesforce, Zendesk, or ChurnZero
• Strong program management skills with a history of leading cross-functional initiatives