Director Network Operations and Engineering

About the position

Responsibilities
• Direct day-to-day network operations, including monitoring, incident response, and problem resolution.
• Establish and track KPIs and SLAs for network performance, uptime, and user satisfaction.
• Drive automation and observability practices to improve efficiency and reduce MTTR (Mean Time to Repair).
• Operate and be responsible for all airports, campus and remote offices, contact centers, Cloud, and 3rd party network connectivity, and their associated architecture, engineering, operations, and vendor relationships.
• Lead and develop a large team of world class operational talent passionate about networking at true enterprise scale.
• Operate as an inspiring leader internally and externally as we educate on next-generation networking.
• Work with senior leadership across cybersecurity, end user enablement, and various business groups across the airline (operations, digital channels, contact centers, etc.).
• Recruit and lead from the core of our Operational Excellence culture, with diversity, inclusion, and belonging at the center.
• Continue to evolve to software defined network.
• Serve as the escalation point for major network incidents and outages.
• Lead post-incident reviews and root cause analysis to prevent recurrence.
• Work closely with application, infrastructure, cloud, and business teams to support initiatives such as mergers/acquisitions, new site rollouts, or digital transformation.

Requirements
• Bachelor’s degree in computer science, Information Technology or related field.
• 3+ years of experience in software engineering.
• 5+ years of experience leading network teams at scale.
• 5+ years of experience working in or adjacent to a cloud environment.
• 7+ years of experience in network engineering.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Nice-to-haves
• Essential communication and influence skills with a passion for enablement.
• Experience hiring, leading and growing diverse teams in multiple disparate physical locations.
• Excellent track record of vendor management at large scale.

Benefits
• Medical, dental, vision, life, accident & disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays.
• Paid time off.
• 401(k) plan.
• Flight privileges.