Enterprise Application Support Lead

Job Summary

A company is looking for an Enterprise Application Support Lead.

Key Responsibilities

• Lead the enterprise application support function and manage support queues in the help desk ticketing system
• Perform analysis and troubleshooting of software applications, and consult with various teams to resolve user-reported issues
• Coach and mentor support analysts while creating and maintaining a knowledge base of support processes

Required Qualifications

• Bachelor's degree in software engineering, computer science, information technology, or a related field
• 5+ years of experience in information technology technical support, including people management
• Hands-on experience with enterprise applications such as Salesforce, SAP, or ServiceNow
• Experience working within a large, multifaceted organization
• Previous experience with mergers, acquisitions, and divestitures is preferred