Director of Client Experience

Job Summary

A company is looking for a part-time Director of Client Experience to lead client advocacy and improve onboarding processes.

Key Responsibilities

• Develop and lead a robust client experience program in collaboration with internal and external teams
• Enhance the client onboarding experience and create processes to track client engagement
• Support the GTM team with ad hoc requirements as needed

Required Qualifications

• J.D. / B.A. or equivalent
• 8-10+ years of experience in the legal industry with a focus on client delivery and account management
• Experience in program management or client experience roles
• Ability to develop content for clients and market-facing materials
• Team-oriented with strong collaboration skills