Director of Technical Customer Success

Job Summary

A company is looking for a Director, Technical Customer Success.

Key Responsibilities

• Lead and scale the Technical Customer Success team while balancing technical leadership and people development
• Design scalable implementation playbooks and refine onboarding processes to enhance customer value delivery
• Own technical escalations and collaborate with Product and Engineering to improve customer-driven insights and product features

Required Qualifications

• 8+ years in Solutions Engineering, Implementation, Technical Account Management, or a related field
• 4+ years in management roles within a technical, customer-facing organization, preferably in SaaS or healthcare tech
• Proficiency in SQL and experience with APIs and/or FHIR integrations
• Strong people management and team-building experience
• Experience in the healthcare industry, with familiarity in data quality management and related processes