Director of Vendor Services

Job Summary

A company is looking for a Director of Vendor Services to lead customer relationship strategies and team development.

Key Responsibilities

• Develop team capabilities in strategic customer success methodologies and operational excellence
• Lead initiatives to transform client relationships into strategic partnerships
• Manage team recruitment, training, and performance metrics to enhance customer interactions

Required Qualifications

• 7+ years of experience in Customer Success/Account Management/Customer Support, with 5+ years in management
• Proven experience in motivating teams and leading organizational transformation
• Proficient in Microsoft Office programs, particularly Word, Excel, and PowerPoint
• Experience managing large teams (30+ employees)
• Demonstrable success in customer satisfaction and team effectiveness improvements