Mid-Market Account Manager

Job Summary

A company is looking for a Mid-Market Account Manager.

Key Responsibilities

• Manage account retention, expansion, and renewal while driving upsells for new products
• Serve as the primary point of contact for customers, ensuring a positive, customer-centric experience
• Consult with customers on new features and provide education to maximize product value

Required Qualifications

• 1-3 years of customer service experience; prior quota-carrying experience not required
• Strong collaborative skills with the ability to work independently when necessary
• High emotional intelligence and empathy
• Proficiency in MS Office and Salesforce.com
• Ability to articulate technical concepts and derive solutions