Account Manager

Job Summary

A company is looking for an Account Manager to manage a portfolio of accounts and enhance client relationships.

Key Responsibilities

• Serve as the main point of contact for a dedicated portfolio of accounts, building strong relationships for long-term satisfaction
• Proactively introduce clients to new features and services to maximize their success with the platform
• Conduct regular check-ins with clients to assess needs and mitigate churn risks through personalized engagement

Required Qualifications

• Located within 50 miles of NYC with the ability to make occasional site visits to clients in the tristate area
• Prior experience in a children's activity business or using relevant software is a plus
• Experience in client engagement, account management, or customer support
• Strong critical thinking skills with the ability to learn new systems and troubleshoot technical issues
• Familiarity with business-level reporting and analytics, including Excel