Director of Client Services

Job Summary

A company is looking for a Director, Client Services.

Key Responsibilities

• Lead and support a team of Account Leads, overseeing campaign delivery and client satisfaction
• Oversee quality assurance for campaign deliverables and monitor key client KPIs
• Identify opportunities for process development and workflow optimization in service delivery

Required Qualifications

• 7+ years of experience in client services, influencer marketing, or digital operations
• Proven experience in leading client-facing teams and managing books of business
• Strong understanding of KPIs and performance monitoring
• Experience in recruiting, onboarding, and training team members
• Ability to collaborate cross-functionally and drive strategic initiatives