Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to join their global team.

Key Responsibilities

• Act as the primary technical advocate for strategic enterprise customers under the Premium Support offering
• Guide customers through complex deployments and deliver regular technical health checks and executive business reviews
• Collaborate with System Integrators and Value-Added Resellers to drive adoption of services and support co-selling opportunities

Required Qualifications

• 5+ years in a customer-facing technical role such as TAM, Solutions Architect, or similar
• Deep understanding of enterprise networking, cloud connectivity, and related infrastructure services
• Previous experience with System Integrators, VARs, and partner ecosystems is highly desired
• Experience in designing or deploying cloud/virtualization networking solutions in enterprise environments
• Familiarity with support desk processes and managed service environments