Ecommerce Experience Director

Job Summary

A company is looking for a Director of Digital Commerce Experience.

Key Responsibilities

• Own the end-to-end functionality and flow of the ecommerce site, ensuring an intuitive shopping experience
• Manage merchandising strategy and collaborate on promotions across various departments
• Oversee day-to-day site operations and manage the relationship with an external development agency

Qualifications & Skills

• 5+ years of experience managing eCommerce site performance or merchandising in a DTC environment
• Strong knowledge of Shopify Plus and related integrations
• Hands-on experience with CRO tools, heatmapping, and A/B testing platforms
• Proven track record of improving conversion rates and retention through optimization
• Experience managing agencies and internal teams