Escalations Associate

Job Summary

A company is looking for an Escalations Associate.

Key Responsibilities

• Research and resolve escalated inquiries and complaints related to loans, credit exceptions, applications, and transactions
• Determine appropriate actions by conducting investigations and processing complex transactions
• Provide information to management and ensure compliance with internal and external guidelines

Required Qualifications

• 6+ months of customer contact experience in a financial services environment or equivalent
• Experience in financial services operations, underwriting, or quality assurance
• Ability to exercise judgment and develop understanding of investigative processes
• Experience handling escalated inquiries and complaints
• Knowledge of compliance with internal and external regulations