Fraud Operations Supervisor

Job Summary

A company is looking for a Fraud Operations Supervisor responsible for managing daily fraud detection and investigation activities.

Key Responsibilities

• Supervise and support the Fraud Operations team, including administrative duties and metric tracking
• Conduct quality control reviews of fraud analysts' casework and respond to real-time fraud alerts
• Collaborate with business stakeholders to resolve fraud incidents and conduct root cause analysis on fraud trends

Required Qualifications

• 5+ years of experience in fraud analysis or investigations
• 2+ years of experience in a supervisory or managerial role preferred
• Strong knowledge of retail banking products and fraud typologies
• Experience with fraud detection systems and data analysis techniques
• Proficiency with Microsoft Suite and familiarity with banking software is a plus