Head of Customer Success

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Lead and manage the Customer Success team, mentoring and growing Customer Success Managers
• Drive customer success outcomes by managing and expanding Arkalytics accounts
• Develop executive-level understanding of accounts through quarterly business reviews and maintain high customer renewal rates

Required Qualifications

• 5+ years of experience in a client-facing role in a similar capacity
• Bachelor's degree in a relevant field
• Leadership and/or management experience
• Experience working on data management projects (data warehousing, BI, analytics, etc.)
• Entrepreneurial, self-sufficient, and self-driven with a strong focus on customer goals and strategies