Health Care Customer Service Representative

Job Summary

A company is looking for a Health Care Customer Service Representative to handle inbound and outbound calls related to insurance and payment processing.

Key Responsibilities

• Make and answer calls to resolve billing and payment issues
• Respond to requests for information from patients/account holders professionally
• Follow client-specific protocols and monitor payment arrangements

Required Qualifications, Training, and Education

• 1+ years of experience in a Call Center or Customer Service role
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to work in a fast-paced, deadline-oriented environment
• Strong organizational skills and ability to multitask
• Flexibility in scheduling, including evenings and weekends as required