Healthcare Customer Service Specialist

Job Summary

A company is looking for a Healthcare Customer Service Specialist II.

Key Responsibilities:

• Maintain current knowledge of contract requirements and objectives
• Respond to inquiries from providers and Medicare contractors via calls and written communication
• Educate providers on processes and appeal rights while conducting necessary follow-ups

Required Qualifications:

• At least two years of experience in a call center or customer service position
• High School diploma or GED is required
• Must maintain HIPAA Certification
• Claims processing/billing experience preferred