Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist to provide first-line IT support services to end users.

Key Responsibilities

• Serve as the first point of contact for end users via phone, email, chat, and ticketing system
• Provide Tier 1 support for hardware, software, printers, mobile devices, and network connectivity
• Log, track, and manage incidents and service requests using the help desk/ticketing system

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related discipline (equivalent experience may be substituted)
• 2-4 years of experience providing IT help desk or technical support in enterprise or government environments
• Experience supporting Windows operating systems, Active Directory, and Office 365 environments